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Rebecca is the author of four books and the co-author of four others. Two of her books have been translated into nine languages. Her easy-to-digest, upbeat and practical writing style makes her books wildly popular. Calming Upset Customers and Professional Selling are best-sellers, having sold over 250,000 and over 200,000 respectively.
We are excited about our newest service, the Managers Discussion Guide Program. This program enables managers to faciliate a structured discussion around key issues at monthly meetings (staff meetings or brown bag lunch discussions). Each manager receives discussion leaders guides for each month, which entails a simple script to follow, including what questions to ask the staff, as well as possible staff responses. The guides are designed to fit into a 20-30 minute time frame. Each module has reproducible handout masters for the staff. There is a preface which covers how to best use the guides, how to lead effective discussions, and how these discussions are different than a training.Additionally, the manager attends a monthly half-hour conference call training to walk through the month's module before they lead their discussion with their staff. Each month everyone will be discussing the same module. This conference call will be conducted by bestselling author and customer service expert Rebecca Morgan or one of her senior consultants.
Our recordings have been acclaimed by reviewers and purchasers alike. They are easy to listen to and full of immediately usable ideas. Many listeners report the recordings are so full of useful ideas, they relisten again and again.
We are long-time distributors and users of Inscape Publishing's assessments, or profiles. These tools help you assess yourself in many areas so you can make adjustments to become more effective. They incorporate the highest research standards. If you want to know more about what makes you -- and others -- tick, check out these various tools.
Since two of Rebecca's bestselling books are published by Crisp Learning, we carry their full line of high quality books, training videos, individual study audio programs and computer based training products. Their catalog features learning materials on every element of professional development. Call or
We provide other tools, like the MeetingMinder, to help you work more effectively. See what unusual tools we have available.
Following are our success resources, grouped by topic. We offer some great deals when you order the topic's Power Pack.Read more details and enroll in this revolutionary program that enables you to have a meaningful discussion with your team at a staff meeting on a focused customer service topic. And in only 30 minutes per month!
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Calming Upset Customers (book) - How do you make your upset customers happy? What can you do to ensure upset customers will return, will be satisfied, and will refer others to you? Learn what upset customers want, how to calm them, and how to retain their business. Upset customers are a part of every organization. If they are responded to promptly and professionally they will become some of your most loyal customers. You'll learn how to do this. Having sold over 250,000 copies, this business best seller has been featured in USA Today, Oprah Winfrey, Home Office Computing, and National Public Radio. |
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Recipe for Customer Service Success (audio recording) - This entertaining and informative session gives you three key ingredients every manager needs to include in their own recipe for customer service success. The concepts are illustrated with relevant stories and examples. Learn how to mix up your own version of customer service success, how to define, match and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and what to do if your customers have become "Nordstromized." This program is taken from a live recording, with studio narrative mixed in. |
