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Rebecca Morgan's Teleseminars


How to keep developing your key talent even when budgets are slashed

 

Stellar employees highly value enhancing their skills. Studies show that professional development is a key factor in attracting and retaining top talent. So what do you do if your professional development budget is slashed? You get creative. And we'll help.

We've found a trend among out clients that most want to have regular learning experiences but also want staff to be away from their jobs for shorter time frames. Also they don't like having to spend money on travel, even if the seminar or conference is relatively local.

Enter a development tool that many have yet to try -- teleseminars! These are seminars over the phone. Teleseminars are the most cost- and time-effective way to provide professional development. In about an hour you can learn new ideas and create a development plan to increase your productivity and effectiveness.

These are different than webinars because you don't have to be near your computer, just any phone. Enjoy learning from your desk or while away from your desk through the ease of a teleseminar. You can take our teleseminars at work, at home, in an airport, hotel room -- wherever you and your phone are. They have the same audio components as a webinar but without the tech problems many webinars entail. Attendees still receive visuals in advance -- PowerPoint slides and/or handouts -- just print them and take them wherever you'll be for the call.

And talk about time and cost effective -- in under an hour, a teleseminar can focus on a key topic and even include lots of participant interaction. So the learner isn't just listening to a lecture -- they are sharing their experiences and deepening their thinking and understanding on a topic. They hear what others have to say about the topic that will help expand their perspective and options. And they walk away with an action plan to implement the ideas at work.

All this for a fraction of what it costs for in-person registration fees, travel expenses and lost productivity.

Come attend one of our monthly teleseminars. I've been conducting teleseminars for 15 years and have been called "one of the best teleseminar instructors in the world." (Thanks mom!)

We're offering a special to entice you to experience our January 21 session -- 50% off for the first 5 registrants.

While these programs are designed for front-line customer service providers, managers are welcome to attend.

January 21 teleseminar: "Assessing Your Customer Service Skills and Attitudes"

At the beginning of the year it's important to look at what you are doing well and what could be improved. Then you can better plan your personal development plan outlining where you could make progress.

Often we have an unrealistic view of our skills. We either think we have better skills than we do, or we feel our skills are not as strong as others think they are. Every 6-12 months it's wise for customer service providers to assess their customer service skills, and compare their responses to the Customer Service Self-Assessment to those their supervisor/manager gives them. It?s even more valuable to have some key customers complete the assessment form about the customer service provider?s skills!

This very interactive teleseminar will have customer service providers complete the brief Customer Service Self-Assessment and then teleseminar participants will have a group discussion about the key components covered. very attendee is expected to participate.

Time: 12:00 Pacific; 1:00 Mountain; 2:00 Central; 3:00 Eastern
Duration: 50-60 minutes
Register

Just enter the code "HalfOff" in the coupon code field at checkout. If you're one of the first 5 registrants, the coupon code will give you 50% off the regular $47/person price. If not, you'll be charged the regular price. Once registered, you'll receive the dial-in number and applicable handouts and/or visuals.

Dial-in number will be emailed by the day before the event
No speaker phones allowed. Each attendee must register separately.

No refunds after 72 hours before the session.

February 18 teleseminar: "How To Not Take Others' CommentsPersonally"

It is debilitating for many customer service providers to deal with negative comments or criticism from customers, coworkers or supervisors. Most people take these comments personally, and this chips away at their self-confidence, as well as their effectiveness on the job. This teleseminar will discuss ideas for dealing with disempowering comments from others.

This very interactive teleseminar will have customer service providers understand why they might take customer comments personally, and then we'll have a group discussion about the key components covered.

Time: 12:00 Pacific; 1:00 Mountain; 2:00 Central; 3:00 Eastern
Duration: 50-60 minutes
Register

Dial-in number will be emailed by the day before the event
No speaker phones allowed. Each attendee must register separately.

No refunds after 72 hours before the session.

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Morgan Seminar Group | 1440 Newport Ave. | San Josˇ, CA 95125-3329
(800) 247-9662 | (408) 998-7977 | Fax (408) 998-1742 | rebecca@RebeccaMorgan.com