Here are samples of past ezines:
August/September 2009
Articles include:
Fabulous Service from AT&T Apple's Unique Take on Tech Support Sensitive Service from Prudential Patience Shows Exemplary Service Do You Honor What Your Employees' Promise? Lightning Source Lightens My Load Are Your Processes Designed for Your Staff's Convenience or Your Customers'? How Do You Celebrate Those Who've Made You Successful? Help Your Staff Shine
June/July 2009
Articles include:
Special Pricing for You on Our Newest Books Outstanding Service at Brunei's Empire Hotel Singaporeans Hungry to Enliven Training Buca di Beppo Service Goes Blop! Charming Hospitality at Rustic Resort Free White Paper
March/April 2009
Articles include:
Is Training Punishment for Your People? Effective Customer Complaint Management Do Your Staff Follow Through on Your Advertisements' Promise of Superior Service? Service Secrets from the World's Most Luxurious Hotel
Jan./Feb. 2009
Articles include:
Management Makes Right Decision Customs Officers Should Learn the Custom of Respect How to Keep Developing Your Key Talent Even When Budgets Are Slashed Impressions from Dubai
Sept./Oct. 2008
Articles include:
New Just-in-Time Online Learning Resource Singapore Airlines Again Shows Stellar Service How Do You Show Your Customers Your Trust? Do Your Staff Understand Your Customers' Experience? Are Your Staff Heading Off Customer Upsets? South East Asian Images May/June 2008
Articles include:
13 Ways to Get More Done at Work How Do Your People React to Dissatisfied Customers? What Do Malaysians And North Americans Have in Common? Bully Free At Work: Surprising Facts You Need To Know About Workplace Bullying February/March 2008
Articles include:
Sept./Oct. 2007
Sales Techniques Learned from Indian Shopkeepers Soaring Customer Service Lessons from Asian Executives on Effective Complaint Handling Could Your Organization Benefit from a Consideration Campaign? Snapshots from India
Articles include:
What's Your Approach to Department Training? How Can You Provide Long-Term Development on a Budget? 8-Step Process for Creating a More Effective Workforce July/Aug 2007
Articles include:
Do Your Staff Make Any of These Mistakes with Customers? How Can You Provide Strategic Customer Service to Internal Customers? Get Ideas from These Case Studies 14 Tips for Calming Upset Customers June 2007
Articles include:
$150 for Calming Upset Customers video Phenomenal Blended eLearning Solution? May 2007
Articles include:
Announcing New Blog Invitation for You
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Morgan Seminar Group | San Jose, CA 95125-3329
(408) 998-7977 | Fax (408) 998-1742 | rebecca@RebeccaMorgan.com