TurboTime: Maximizing Your Results Through Technology

Special Report eBook. This report is designed for beginning and intermediate technology users. In simple, non-techno language, it explains how to use productivity tools that you probably already own.

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Calming Upset Customers

Learn what gets customers upset, what they want, and how to calm them. This is a business best seller, and has been featured in USA Today, Oprah Winfrey, Home Office Computing, and National Public Radio.

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Calming Upset Customers (video) -- Based on Rebecca's best-selling book, this engaging 25-minute VHS video is perfect for group training. Use the book as the textbook. It comes with a Leaders Guide, 3 copies of the book, and CD with handouts and slide masters. Additional books are $13.95 each. Price includes UPS ground shipping (the shopping cart will say "Media Mail" but it will be sent UPS).

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This is a "while they last" offer, so order now. Contact us to order other titles:

VHS only: Attitude, Better Business Writing, The Business of Listening, Excellence in Supervision, Goals and Goal Setting, Measuring Customer Satisfaction, Mentoring, Project Management, Sexual Harassment, Working Together.

DVD only: Call Center Success, Change Management, Coaching and Counseling, Conflict Management, Customer Satisfaction, Developing Positive Assertiveness, Diversity Dynamics, Empowerment, Feedback Skills for Leaders, Meeting Skills for Leaders, Motivating at Work, Negotiation Basics, Performance Management, Presentation Skills, Problem Solving for Teams, Quality Customer Service, Stress Management, Team Building, Team Leadership, Telephone Skills & Customer Service, Time Management.

(Caveat: The publisher does not allow for preview sales or returns of the video programs.)

Purchase video -- Limited Time Special Price ($110, includes additional postage)

Professional Selling: Practical Secrets for Successful Sales

You'll learn how you can close more sales. It covers how to get prospects, make cold calls, get down to business, close for commitment, overcome objections, understand what your prospect wants, manage your paperwork and follow up easily.

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Life's Lessons -- Insights and Information for a Richer Life

Rebecca uses her experiences to spawn life's lessons -- giving yourself a motivational talk, or taking calculated risks, or the parallels of hiking a muddy trail on Molokai with how we live life. She speaks to you as if she were sitting next to you, sharing her insights conversationally and with humor. She is profound and fun simultaneously.

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Order this book ($9.95)
Order this 2-cassette tape album ($19.95)
Order this as an e-book ($9.95)
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Inspiring Others To Win

Rebecca, along with seventeen other top speakers, contribute their thoughts on how to inspire others to win. Full of tips for managers, coaches, mentors--anyone who wants to help others achieve their goals. This book is sponsored by the US Olympic Commitee as a fund raiser for the US teams. (Griffin Publishing, 1998)