Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies
together for a presentation. Or gift your clients with a presentation
for their teams.
* March 9-20 Speak on Caribbean cruise
* May 4-6 Austin, TX
* May 8-10 Lubbock, TX
* May 17-24 Singapore
* May 24-28 Siem Reap, Cambodia
* May 29-June 5 Chiang Rai, Thailand
* June 8-9 Kuala Lumpur, Malaysia
* July 18-21 Washington, DC
Customer Service ... and Disservice
Get your copy (hard copy or eBook) of
Remarkable Customer Service ... and Disservice: Case Studies and
Discussions to Increase Your Customers' Delight today!
your copy (hard copy or eBook) of
Grow Your Key Talent: Thought-Provoking Essays for Business Owners,
Executives and Managers on Developing Star Staff
happy to brainstorm with you.
Good Service Example from a Bangkok
Gui, whose name I learned when he introduced himself upon my entering his
taxi, was an unusual cab driver. I have ridden in many cabs around the
world and I can say that he was among the top 5 I've ever encountered.
What made Mr. Gui's
approach different? Read on.
Shangri-La Bangkok Has Thought Through
the Customer Experience
expect 5-star hotels to provide more than basic amenities to their
guests. But it is a joy to see how much a hotel's designers think about
the details of customer experience.
Read the details that
made a difference.
Lessons from New Year's Eve in Bangkok
Some people tell me that I live an exciting life as I do some interesting
things. However, I feel I live a pretty tame life with gusts of
excitement. I've been feeling that left to my own devices, I take the
If you feel similarly, perhaps you'll take a page from my experience in
Bangkok on New Year's Eve and see if you can apply my lessons to your
Read the lessons I
A Smile Can Yield Unexpected Kindness
was a beautiful sunny day in Vientiane, Laos. One of my travel buddies,
Susan, and I decided to rent bicycles ($3/day) and explore the Mekong
River shoreline bike path 3 blocks away.
Most of the way we had the path to ourselves, but occasionally we'd come
upon boy monks or other explorers. We carefully wove among the shoreline
sidewalk restaurants until we came to the end of the paved path after an
Learn how a chance
encounter resulted in our being the beneficiary of a kind act.
Although I just returned from 3 amazing weeks in SE Asia with my Together We Can Change
the World (TWCCTW) group I'm already excited about our next trip
in May. It's inspiring to see such good work in the projects we support
and to see how people's lives are changed when good people get involved.
It's also great to work with the business leaders in the community to
share ideas that will help them be more successful.
If you have contacts in SE Asia who you think would benefit from our
helping them be more effective leaders and managers, please connect me
I've committed to raising $1000 toward the May trip, so if you'd like to
help me achieve this goal please go to www.TWCCTW.org
and click the donate button. Please put my name in the note so it will be
attributed toward my fund raising goal.
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Just send me an
invitation with a reminder of how we know each other, or just "ezine
reader" and I'll accept the invitation. Just click here to go to
my profile and send me an invitation.