Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies
together for a presentation. Or gift your clients with a presentation
for their teams.
28-July 3 San Diego
* Aug. 20-29 Cambodia (hold)
* Jan. 1-15 SE Asia (hold)
Customer Service ... and Disservice
Get your copy (hard copy or eBook) of
Remarkable Customer Service ... and Disservice: Case Studies and
Discussions to Increase Your Customers' Delight today!
your copy (hard copy or eBook) of
Grow Your Key Talent: Thought-Provoking Essays for Business Owners,
Executives and Managers on Developing Star Staff
happy to brainstorm with you.
Have You Taken a Bubble Break Lately?
on a 10-hour layover in Hong Kong, I cooled my jets in the Cathay Pacific
business class lounge. There are rarely kids in these lounges as families
with kids rarely go business class. But today there are 3 little ones
ages 2-5 belonging to one couple. Sensing they needed a distraction, I
got out my bottle of bubbles and started blowing in their direction.
Their squeals of delight signaled this was the right move. We spent 10
minutes blowing bubbles as they giggled and chased them until the soap
Read more about how you
can benefit from a bubble break.
The Longing for Connection
I believe a fundamental human longing is for connection. Most of us do
that through friends and family, and sometimes we look for connection
through brief interactions with strangers.
I guess I was wanting to connect with the elderly Japanese couple seated
near me in the shade at an ancient temple in Ayutthaya, Thailand. It was
warm and we all apparently wanted a respite from the heat. I gleaned they
were Japanese from their son's talking to them when he deposited them
Read the rest of the
story about how a connection was created even without common language.
Do Your Client Gifts Go Awry?
companies like to show their appreciation for loyalty by adding extras to
their repeat customers' experience. It's common in hotels to upgrade
their loyal customers with in-room treats. While I never expect these, I
appreciate them even if the item isn't to my taste.
Do You Allow Customers to Have it Their
Young Philanthropist is an Exemplar
How's Your Follow Through?
In my experience, lots of people say yes to things they never provide.
Some people even volunteer
to do something that never materializes. And they don't even have the
professionalism to get back to the person or group to whom they committed
to tell them they won't be delivering what was promised.
Two recent occurrences of this reminded me of how rampant this bad habit
Understand how this habit create long-term negative affects.
A Super Star Septuagenarian
Many people would assume that she was a stay-at-home grandma who mostly
watched TV and crocheted cozies. How surprised they would be to see this
70-ish woman navigate through the Macy's computerized cash register with
See how inspirational this unassuming example is.
In April, I returned to SE Asia with my Together We Can Change the World
(TWCCTW) group. We worked with business leaders and hotel executives,
visited a school where we funded a technology center, as well as a home
for pregnant women and new mothers who were in need of a safe home. We
also visited wells we funded so up to 20 families per well would have
If you have contacts in SE Asia who you think would benefit from our
helping them be more effective leaders and managers, please connect me
ASAP. Or if you'd like to donate to TWCCTW to help women and children
rise out of poverty through education, or to sponsor a well in lieu of a
gift to a loved one, or in memory or honor of someone special, please
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Just send me an
invitation with a reminder of how we know each other, or just "ezine
reader" and I'll accept the invitation. Just click here to go to
my profile and send me an invitation.