Get a Deal if I'm Near You!
You can save money
by piggybacking with my other clients. If you want to explore what I
could do to help your people be more effective, contact me ASAP so I
can work you into my travel schedule.
Or get several
companies together for a presentation. Or gift your clients with a
presentation for their teams.
Dec. 16-24 SE Asia
* Jan. 3-5 Phoenix
* Jan. 28-Feb. 8 Cambodia,
* March 20-23 Wichita,
* March 1-4 New
* June 29-July 2 San
Customer Service ... and Disservice
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Customer Service ... and Disservice: Case Studies and Discussions to
Increase Your Customers' Delight
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Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff today!
always happy to brainstorm with you.
Your Customers Want to Kiss You, Not Curse You
A pair of young men have started a
service in our neighborhood to help fund their college education. They
will do nearly any chore for $15/hr. I've engaged them to transport
furniture, clean out my gutters, move all the furniture out of 3 rooms
for floor refinishing, then move it back, trim bushes, wash my car and
myriad other tasks.
They have a can-do attitude and never complain about the
yuckiness of a task.
Sense is Hard to Learn
My friend arrived at
the store to pick up the donated gift card for the high school
fundraiser. When she announced herself at the customer service desk, she
was greeted with, "I'd like to shoot the person who wrote this
My friend was taken
aback and said, "Well, it was me. So shoot me. What did I do that
was so offensive to you?"
info on the letter for us to contact you."
My friend pointed
out, "The letter has the phone number of the high school and the
name of the person to contact. My personal return address is on the
envelope. What more did you need? Obviously there was enough info for
someone to contact us as I got notice to come pick up the card."
Your Organization's Reputation
When you know your
organization has a reputation for poor service, you need to double your
efforts not to perpetuate that impression. When it's a for-profit
company, you can easily lose customers as the bad-word-of-mouth spreads.
I hope you had a wonderful summer. Mine was mixed with some US travel and
doing some overdue home fix up.
In Dec. and January, I'm looking forward to returning to SE Asia to work
with clients and continue my work through Together We Can Change the World Foundation
supporting schools and orphanages.
Please don't hesitate if you'd like to discuss how we could work
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invitation with a reminder of how we know each other, or just "ezine
reader" and I'll accept the invitation. Just click here to go to my profile and send me an