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September/October 2011

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant


Developing your key talent for strategic growth

408/998-7977
Rebecca@RebeccaMorgan.com
www.RebeccaMorgan.com
Grow Your Key Talent
blog

 

Get a Deal if I'm Near You!  

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.
   

September 22 San    Francisco

Oct. 13-15 Las Vegas  

Nov. 10 Chicago   

 

Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight

Calming Upset Customers

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customers' delight.

More info

 

Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Calming Upset Customers

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.


More info

 

Give Me a Call!

I'm always happy to brainstorm with you.

 

408/998-7977

Give Your Staff Your Opportunity to Shine

 

I've worked for bosses who took every chance to be the star of the show, including taking credit for my accomplishments. I've also served under a rare few who stepped aside to give me the spotlight when they could have rightfully taken it for themselves.

 

Recently I had the latter. While it might seem like a small experience, it meant more to me than I would have thought.

 

 

Do You Hide Promotions from Your Customers?

 

I love my local Hobee's restaurant chain. It has good, healthy food and great service. Today I met my friend Mitch for breakfast there. He's frequented this Hobee's at least once a week for 10 years.

 

When the cheerful server approached us, she looked at me and said, "You get a free piece of coffee cake since you're wearing a Hawaiian shirt!"

 

"How great," I responded, as I love their coffee cake. "I had no idea you were running a Hawaiian shirt promo."

 

"It's only on Fridays in the summer," she explained. "We all wear Hawaiian shirts on summer Fridays so we give our guests a coffee cake if they join us."

 

I asked Mitch, "How come you're not wearing a Hawaiian shirt?"

 

 

Terrific Tami

 

Most surgical waiting rooms I've visited have been trash strewn purgatories where anxiety-laden loved ones await news of patients' surgical outcomes.

 

 

"Grow a pair"
 

A male long-time colleague told me this in response to my complaint about another male colleague who kept interrupting me in meetings and hijacking the conversation.  

 

 

"I wish you'd said something earlier"

 

The middle-aged hotel gift shop clerk was chatting with a co-worker when I brought my items to her. She rang them up while she continued chatting without any eye contact or acknowledgement of me.

 

 

New Home-Study Course on Making Money In Your Jammies  

 

If you have information or knowledge that other people seek, then this new program will help you create revenue from your intellectual capital.  

 

If you want to go at your own pace, you'll want the new home-study course. See the details on the learning options.  

 

Yes, you can wear your jammies! 

 

Special early-bird pricing if you purchase now! 

This email was sent to rebecca@rebeccamorgan.com by rebecca@rebeccamorgan.com |  

Rebecca Morgan, CSP, CMC | 1440 Newport Ave. | San José | CA | 95125