Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant
Developing your key talent for strategic growth
408/998-7977
Rebecca@RebeccaMorgan.com
www.RebeccaMorgan.com
Grow Your Key Talent blog
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Get a
Deal if I'm
Working Near You!
You can save money
by piggybacking with my other clients. If you want to explore
what I could do to help your people be more effective, contact me
ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift
your clients with a presentation for their teams.
2008
Oct.
20 Thailand
(hold)
Nov. 20-23 Phoenix
Dec. 14-18 Dubai (hold)
2009
March 14 Vancouver
April 4 New Orleans
April 16-19 South Africa (hold)
May 4-8 Singapore
May
11-15 Malaysia
June
5-6 Peoria, IL
(hold)
July 18-21 Phoenix
Aug.
31-Sept. 4 Malaysia
(hold)
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 Find
out more about how to calm down your
upset customers with professionalism, either through live training
or the book.
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Could your sales force use new or refined skills to close more
sales? Professional
Selling:
Practical Secrets for Successful Sales has been used as
the corporate sales guide for many companies.
Discover more info on live
presentations or
the book.
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Give Us a
Call!
We're always happy to brainstorm with you.
408/998-7977
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Amara
Hotel
Exemplifies Superior Service
Some hotels claim to have superb service. Others actually provide
it. Read examples
of some of the
outstanding service I received on my recent stay at the Amara
Singapore. Hopefully there are some ideas you can adapt to your
situations.
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New
Just-in-Time Online Learning Resource
The just-launched site, iLearningGlobal
(iLG), is a
great training tool for corporate employees, small-business
owners, and individuals interested in sharpening their skills. It
is an amazing way to learn from some of the world's greatest
minds in success, productivity and achievement. iLG's goal is to
become the world's largest online learning portal.
I am honored to be chosen as one of the faculty members, along
with Brian Tracy, Tony Alessandra, Harv Eker, Bob Procter, Mark
Victor Hansen, Patricia Fripp, and many more highly regarded
faculty are added weekly.
Click here
for more info on
how this exciting new service could be useful to you.
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Singapore Airlines Again Shows Stellar
Service
I expected my recent 1-hour flight from Penang, Malaysia to
Singapore to be uneventful. Instead, I was treated to another
example of Singapore Airlines above-and-beyond service.
Read what stood out
as amazing
service
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How Do You Show Your Customers
Your
Trust?
In a recent visit to Lake Placid, NY, I was taken
down a winding
country road to South Meadow Farm. We entered the small room
attached to the barn which displayed a large variety of local
food stuffs. We were tempted by shelves of maple syrup (light-,
medium-, and dark-amber varieties), homemade jam, maple-based
candy and other local goodies.
But what was missing was most striking.
Find out what by
reading the
rest of this article.
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Do
Your
Staff Understand Your Customers' Experience?
Are your staff putting
themselves in your
customers' shoes, thinking through the customer experience? Does
your staff help your customers save time, money and aggravation,
rather than causing more of these?
Find out more about
how to make
sure your staff are relating to the customers'
experience.
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Are
Your
Staff Heading Off Customer Upsets?
During a recent return stay
to the 4-star Bejaya
Times Square Hotel in Kuala Lumpur I was disappointed with
service that I'd complimented last time.
Read what happened
that
could have been prevented and see what your staff could do to
prevent your customers from getting upset. |
South
East Asian
Images
For me, one of the fun
benefits of international
travel is seeing things I probably wouldn't see in the US. Here
are a few that struck me on my last trip.
- In August many Middle Eastern families
visit Malaysia to
escape the heat of their homelands. So many traditionally garbed
women are in the hotel. I shared an elevator with a burka-clad
woman with only her eyes showing standing next to a local
Chinese-Malaysian teenager dressed in micro-shorts and a halter
top. The extreme dress of both next to each other made an
indelible image.
- At the Malaysian airport Customs counter,
a scarf-wearing,
conservatively dressed woman agent was reading Vogue
magazine.
- A nearly 70-year-old Chinese-Singaporean
bellman's cell phone
rang while he assisted me. The ring tone shouted James Brown's "I
Feel Good." When I commented on it, he called his cell from the
hotel phone so he could dance to the tune for me.
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