Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
Remarkable Customer Service ... and Disservice: Case Studies
and Discussions to Increase Your Customers' Delight
This book is full of examples
of superior customer service ... and below par service. Following each
example are questions to ask your team to prompt discussions of what
went right -- or wrong. Then you can decide how to use the lessons to
improve your customers' delight.
Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff
Many executives think that only HR needs to think about
how to grow their internal leadership. By offloading all the thinking
about this they are sure to stunt their company's growth. This book
helps you examine what you should be considering when looking at
helping your people grow to take on more responsibilities.
Give Me a Call!
happy to brainstorm with you.
New Presentation: "Authentic
Leadership Presence: Benefiting From Strategic Authenticity"
Recently I gave a
new talk. It went so well, I'm now offering it to others. Let me know if
you're interested. This was an hour talk but I could easily make it a 2-
to 3-hour workshop.
Read the description
Join me in Singapore Nov. 18!
you're near Singapore, join Jana Stanfield, Scott Friedman, Lynn Leahy
and me on Fri., 18 Nov. for the "Every Awesome Woman"
conference. 11:00-5:00, includes lunch and optional evening performance
be presenting on "Authentic Leadership."
is a fund raiser for the "Together We Can Change the World"
non-profit which supports orphanages in SE Asia.
you have colleagues in Singapore, please pass this on to them. Or if you
know movers and shakers I should connect with, please let me know. I'm
also going to Bali and Hong Kong on this trip.
Are You Squelching Your Staff's
complain that their staff members don't come up with new ideas or
creative solutions. Part of the problem can be there is no incentive to
do so. But another reason is staff members are shot down when they do try
kept the 1-page article for 25 years, nearly to the day. It was an
interview with Steve (then called Steven) Jobs that included a
quote I wanted to use in my talks. I never did. But it resonates
Your Behavior with Friends May Influence
We usually give
our friends some slack, letting them slide when if they were a co-worker
we might not.
But how about friends who we could refer for a job or consulting project?
Do you let them get by with being irresponsible or self-absorbed?
no secret that change affects every industry, some more than others. You
can protest that change, or you can look at the opportunities within it.
The Cost of Not Listening
Rarely do you
get to watch firsthand the consequences of not listening. But in episode
3 of The Amazing Race, we got to witness such an event.
At an Indonesian temple, the teams were tasked with counting how many
Buddha statures there were in each with 4 hand positions. The first to
arrive, Andy & Tommy, got it right early, so were exiting as last
place contestants Amani & Marcus Pollard, arrived. They crossed paths
at the entrance gates.
Wells Fargo's Odd Process
Every so often I scratch my head at a large business' practices. Today I
did so about Wells Fargo's credit card activation process.
dutifully called the activation number on the new credit card. After
entering the 16-digit number, the recorded voice said they couldn't
complete the process nor could I be connected to an agent. I was told to
try again later.
minutes later, I did. Same recording.