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November/December 2011

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant

Developing your key talent for strategic growth

Grow Your Key Talent


Get a Deal if I'm Near You!  

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.

Nov. 11-17 Bali

Nov. 18 Singapore

Nov. 22 Singapore   

Nov. 23-25 Hong Kong   


Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight

Calming Upset Customers

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customers' delight.

More info


Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Calming Upset Customers

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.

More info


Give Me a Call!

I'm always happy to brainstorm with you.



New Presentation: "Authentic Leadership Presence: Benefiting From Strategic Authenticity"


Recently I gave a new talk. It went so well, I'm now offering it to others. Let me know if you're interested. This was an hour talk but I could easily make it a 2- to 3-hour workshop.

Read the description 


Join me in Singapore Nov. 18!


If you're near Singapore, join Jana Stanfield, Scott Friedman, Lynn Leahy and me on Fri., 18 Nov. for the "Every Awesome Woman" conference. 11:00-5:00, includes lunch and optional evening performance with Jana.


I'll be presenting on "Authentic Leadership."


This is a fund raiser for the "Together We Can Change the World" non-profit which supports orphanages in SE Asia.


More info a www,joyful-women.com


If you have colleagues in Singapore, please pass this on to them. Or if you know movers and shakers I should connect with, please let me know. I'm also going to Bali and Hong Kong on this trip.


Are You Squelching Your Staff's Creativity?


Business leaders complain that their staff members don't come up with new ideas or creative solutions. Part of the problem can be there is no incentive to do so. But another reason is staff members are shot down when they do try something new.



Do You Make it Count?

I've kept the 1-page article for 25 years, nearly to the day. It was an interview with Steve (then called Steven) Jobs that included a quote  I wanted to use in my talks. I never did. But it resonates now:



Your Behavior with Friends May Influence Your Career


We usually give our friends some slack, letting them slide when if they were a co-worker we might not.

But how about friends who we could refer for a job or consulting project? Do you let them get by with being irresponsible or self-absorbed?



Do You Protest Progress?

It's no secret that change affects every industry, some more than others. You can protest that change, or you can look at the opportunities within it.



The Cost of Not Listening


Rarely do you get to watch firsthand the consequences of not listening. But in episode 3 of The Amazing Race, we got to witness such an event.

At an Indonesian temple, the teams were tasked with counting how many Buddha statures there were in each with 4 hand positions. The first to arrive, Andy & Tommy, got it right early, so were exiting as last place contestants Amani & Marcus Pollard, arrived. They crossed paths at the entrance gates.



Wells Fargo's Odd Process 

Every so often I scratch my head at a large business' practices. Today I did so about Wells Fargo's credit card activation process.


I dutifully called the activation number on the new credit card. After entering the 16-digit number, the recorded voice said they couldn't complete the process nor could I be connected to an agent. I was told to try again later.


Thirty minutes later, I did. Same recording. 


Another hour, same thing. 


This email was sent to rebecca@rebeccamorgan.com by rebecca@rebeccamorgan.com |  

Rebecca Morgan, CSP, CMC | 1440 Newport Ave. | San José | CA | 95125