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May/June 2013

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant

Developing your key talent for strategic growth

Grow Your Key Talent blog


Get a Deal if I'm Near You!  

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.


June 13-19 Wichita
July 19-25 Washington, DC

July 26-31 Philadelphia
Aug. 1-4 Lake Placid


Remarkable Customer Service ... and Disservice

Calming Upset Customers

 Get your copy (hard copy or eBook) of Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight today!


More info


Grow Your Key Talent

Calming Upset Customers

Get your copy (hard copy or eBook) of Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff today! 

More info


Give Me a Call!


I'm always happy to brainstorm with you.



How to Get Exemplary Service


My South African friends kept complaining about how bad service is in their country. They shared several examples to which I said, "I've had similar experiences in various countries. But I've also had stellar service here and in other places."


Read an example of superb service received in South Africa.



Trying to Be the Smartest in the Room Shows You're Not

Recently I spent a few days with a young, bright woman. But her constant attempts to prove she was the smartest person in the room backfired. The more she tried to one-up others, the less smart she was seen to be.



Get Free Copy of Best Practices White Paper

I was asked to contribute to
SupportIndustry.com's best practices  white paper, "2013 Agent Playbook: Best Practices For Optimal Performance." If you'd like to have a copy, just email me. (My contribution is on page 7.)


Simple Gestures Can Make a Customer Go "Wow" 


In Cape Town, the Stonehurst Guest House provides simple, clean lodging in a lovely Victorian home with a central courtyard. The owner, Jan, is a kind artist who has run the inn for 30 years. Dan, the manager, and Maureen, the housekeeper, are friendly and accommodating. I chatted with each during my 3-day stay and found them friendly and helpful.


But it was something Jan did that made me go "Wow!"




DiSC Product Prices Going Up July 1


If you order DiSC profiles, facilitators kits, or other Inscape Publishing products from me, know that the publisher has just announced a price increase. If you want to get the old prices, please order before July 1.


Small Kindnesses Create Customer Loyalty 

While staying at the Borei Ankor Resort in Siem Reap, Cambodia, I enjoyed getting to know the staff. Many of them stood out as having exemplary guest service skills. Sometimes it was those without fancy titles who made my stay most memorable.




A Personal Note

I had a fabulous time on my 6-week around-the-world speaking tour. I got up close (in a car, of course) to elephants, giraffes, hyenas, impala, vulture, hippos, rhinos, and zebras on the African safari. I spoke at conferences in South Africa and Singapore. My friends and I enjoyed our visits to the orphanages we support in Thailand and Cambodia. We also conducted a public seminar in Cambodia with proceeds going to the
Together We Can Change the World Foundation which funds the orphanage giving.


Let's Connect on LinkedIn

If you're a member of LinkedIn, let's connect there. Just send me an invitation with a reminder of how we know each other, or just "ezine reader" and I'll accept the invitation. Just click
here to go to my profile and send me an invitation.