Get a Deal
if I'm Near You!
You can save money by piggybacking with my other clients. If you want
to explore what I could do to help your people be
more effective, contact me ASAP so I can work you into my travel
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
June 13-19 Wichita
July 19-25 Washington, DC
Aug. 1-4 Lake Placid
Service ... and Disservice
Get your copy (hard copy or eBook) of
Remarkable Customer Service ... and Disservice: Case Studies and
Discussions to Increase Your Customers' Delight today!
Get your copy (hard copy or eBook) of Grow Your Key Talent:
Thought-Provoking Essays for Business Owners, Executives and Managers
on Developing Star Staff today!
I'm always happy to brainstorm
How to Get
My South African friends kept complaining
about how bad service is in their country. They shared several examples
to which I said, "I've had similar experiences in various countries.
But I've also had stellar service here and in other places."
an example of superb service received in South Africa.
Trying to Be the
Smartest in the Room Shows You're Not
Recently I spent a few days with a young, bright woman. But her constant
attempts to prove she was the smartest person in the room backfired. The
more she tried to one-up others, the less smart she was seen to be.
Get Free Copy of
Best Practices White Paper
I was asked to contribute to SupportIndustry.com's best practices white
paper, "2013 Agent Playbook: Best Practices For Optimal
Performance." If you'd like to have a copy, just email me. (My contribution is on page 7.)
Can Make a Customer Go "Wow"
In Cape Town, the Stonehurst Guest House provides simple, clean lodging in a lovely Victorian home
with a central courtyard. The owner, Jan, is a kind artist who has run
the inn for 30 years. Dan, the manager, and Maureen, the housekeeper, are
friendly and accommodating. I chatted with each during my 3-day stay and
found them friendly and helpful.
But it was something Jan did that made me go
DiSC Product Prices
Going Up July 1
If you order DiSC
profiles, facilitators kits, or other Inscape
Publishing products from me, know that the publisher has just announced a
price increase. If you want to get the old prices, please order before
Create Customer Loyalty
While staying at the Borei Ankor
Resort in Siem Reap, Cambodia, I enjoyed
getting to know the staff. Many of them stood out as having exemplary
guest service skills. Sometimes it was those without fancy titles who
made my stay most memorable.
I had a fabulous time on my 6-week around-the-world speaking tour. I got
up close (in a car, of course) to elephants, giraffes, hyenas, impala,
vulture, hippos, rhinos, and zebras on the African safari. I spoke at
conferences in South Africa and Singapore. My friends and I enjoyed our
visits to the orphanages we support in Thailand and Cambodia. We also
conducted a public seminar in Cambodia with proceeds going to the Together
We Can Change the World Foundation which funds the orphanage giving.
Let's Connect on
If you're a member of LinkedIn, let's connect there. Just send me an
invitation with a reminder of how we know each other, or just "ezine reader" and I'll accept the invitation.
Just click here to go to my profile and send me an