|Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant
Developing your key talent for
Grow Your Key Talent
a Deal if I'm Working Near You!
can save money by piggybacking with my other clients. If you want to
explore what I could do to help your people be more effective, contact
me ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
May 10-14 Portland,
May 19 Alamo,
June 12-13 Silicon
July 17-20 Orlando
July 21-22 Orlando
Aug. 12-13 Silicon
Oct. 18 Shelton, CT
22-25 Reno (hold)
Customer Service ... and Disservice: Case Studies and Discussions to
Increase Your Customers' Delight
book is full of examples of superior customer service ... and below par
service. Following each example are questions to ask your team to
prompt discussions of what went right -- or wrong. Then you can decide
how to use the lessons to improve your customers' delight.
|Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff
executives think that only HR needs to think about how to grow their
internal leadership. By offloading all the thinking about this they are
sure to stunt their company's growth. This book helps you examine what
you should be considering when looking at helping your people grow to
take on more responsibilities.
Me a Call!
I'm always happy to brainstorm with you.
Trends from a 20-Year Veteran
preparation for my June 10 free webinar for Citrix's members (see next
item) they asked me to write a piece for their blog, "Workshifting,"
about working remotely.
I wrote my first book, Professional
Selling: Practical Secrets for Successful Sales on a
Toshiba laptop in airports, airplanes and hotel rooms -- in 1988. I've
worked from a small island in Indonesia to an Indian city where the
electricity went off every day from 1-4 p.m. I've created
seminars, sent client proposals, updated blog postings, and written
over 20 books from Brunei beaches to a ship in the mid- Atlantic, to
Canadian forests, to an Italian villa.
While "workshifting" may be a new buzz word, some of us have just
called it "work" for decades, no matter where our bodies happened to
be. It's allowed us to integrate our personal and business lives
seamlessly, so we put in a load of laundry while we finish that
important presentation from our bedroom. Or clear our heads from that
gnarly proposal by gardening or taking a bike ride before returning to
our work with a new insight.
Read more about how
workshifting is affecting our work lives.
|Join Me for a Free Webinar June 10
Growing Your Key Sales and Service Talent: Are You Sunlight and Water
or Just Manure?"
You know you have a huge
competitive advantage in your sales and service representatives. They
can either make your customer relationships bloom and grow or die on
the vine. As a manager, you can make a huge difference in how your
people nurture your customers.
You need to ask yourself some hard questions: Are your team members
growing or shriveling? Are you enabling them to flourish or causing
them to wilt? How can you grow your own skills as well as nourish those
with whom you work? How can you ensure even exemplars to grow their
If you're like most entrepreneurs, managers or executives, you know if
you aren't enhancing your people's customer contact skills, you're
going to lose your customers. Your competitors are like weeds
-- ready to overtake your best customers - and perhaps your stellar
You need to keep your and your team members' skills sharp, but not sure
how to do that on a limited (or no) budget. Rebecca will share her
thoughts on keeping growing to thrive and not let your business die
from lack of tending.
Rebecca will discuss:
· Why your best sales and
service employees may be ready to leave - and your best customers might
go with them
· Why maintaining status quo
means you're losing ground
· How you can develop your
people with limited - or no - budget
· How to get the highest ROI
from any development effort
Thursday, June 10
11 AM (PDT)/2 PM (EDT)
One of a trainer's biggest challenges is to ensure trainees actually
integrate the new skills into their daily practices.
If the trainer and the learner are in the same department, it's easier,
as the instructor can watch the learner perform the new skills and can
check on him/her regularly, providing kudos for utilizing new skills or
coaching when needed.
However, when the provider is not housed in the same organization it
can be difficult to ensure the new skills are being used. It has been a
decades-long challenge for me, as an external consultant, to create
ways that ensure learners actually integrate new skills.
Read more how a
simple tool helped create significant results.
Full is Your Bank of Grace?
How we live our lives builds up a store of goodwill from those with
whom we interact. Or not. It depends on how our interactions leave the
other feeling afterwards.
I call this goodwill "deposits to the Bank of Grace." Every time you do
(or say) something nice for another, you've put a deposit in your
account with them. When you greet a coworker with a smile and a
pleasant, "How was your weekend?" or "Good morning," you've made a
small deposit to your account in their bank. Larger deposits come when
you extend a comforting ear when they share a troubling work or family
situation. Or you offer to help them with a project that has them
overwhelmed. Or you say, "Great idea" in the meeting in front of their
However, many people seem to demand withdrawals from their account even
though they have made few or small deposits. They don't understand that
your lack of cooperation or enthusiasm for their request is because you
feel they have put little into the relationship that justifies such a
more about how
our bank accounts can get fuller -- or be depleted quickly.
Dates for the "Get It Done Program"
This program's attendees have been creating amazing results!
less than 2 weeks since the Get It Done 2-day kickoff, I've
accomplished things I've been needing and wanting to do for 2
your Get it Done intensive and so far, I have done
more for my business in 2 days than I have done in 6 months!
You have this unique ability to not only see the big picture for each
of us, the techies of the group as well as the ones with "soft sales,"
but to also help us with the day-to-day planning to reach our goals.
You were able to keep us focused on each of our goals without getting
distracted, and you did it in such an encouraging manner. I never felt
judged or uncomfortable and I really appreciate your genuine concern
and sincerity. Usually after a weekend workshop I walk out with
information overload and it takes me weeks to go through my
notes. You've managed with some amount of wizardry to make me
feel like it's do-able and my to do list is in bite-sized chunks, and
that alone was worth every penny." --Huda Baak
"Rebecca's Get It Done Program helped me to clarify the two or three
key areas that I needed to focus on in order to have the greatest
success in my business and life. Rebecca's coaching, in
addition to the
group interactions, provided me with significant value, insight,
wisdom, guidance and direction. I'm confident that I'll be
able to achieve my most worthy goals better and faster than I would
highly recommend Rebecca's program if you're looking to focus on what's
most important to you and actually Get It
Drews, Founder and CEO, What Works! Communications
The 6-month "Get It Done Program" is designed to help independent
professionals get clarity on ideas that will move their businesses
forward fast. We clarify their strategies, and create a
viable action plan. We meet as a small group (generally 6
people) for two days and help them suss out their ideas. There is no
lecture, except explaining whatever info they need in context of their
Attendees get the 2-day small group kickoff, 1-on-1 monthly coaching
with me to help them move forward and a monthly group
June 12-13 Silicon Valley (near
the San Jose airport)
July 21-22 Orlando, FL (immediately following the NSA convention)
Aug 21-22 Silicon Valley (near
the San Jose airport)
more on this unique program