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March/April 2012

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant


Developing your key talent for strategic growth

408/998-7977
Rebecca@RebeccaMorgan.com
www.RebeccaMorgan.com
Grow Your Key Talent
blog

 

Get a Deal if I'm Near You!  


You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.
   

April 28-May 1 Cambodia  

May 2-7 Malaysia  

May 7-11 Singapore

July 14-18 Indianapolis  

Oct. 13 Phoenix   

 

Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight

Calming Upset Customers

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customers' delight.

More info

 

Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Calming Upset Customers

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.


More info

 

Give Me a Call!

I'm always happy to brainstorm with you.

 

408/998-7977

What Needs More Rigor in Your Life?

   

Rigor is not a commonly used word nowadays. In this context, I mean diligence, precision, accuracy and meticulousness. The rigor I'm referring to means you are focusing on changing a behavior for the better. Typically starting or stopping a habit. Rigor takes extreme focus with a purpose.

Read on for ideas on how you can add more rigor to your habits you want to change.

 

Do You Keep Your Customers in the Loop?

   

Your staff could be the nicest, most caring reps on the planet. They could be the kind of folks everyone loves to work with. They are good listeners and respond to your customers questions quickly and accurately.

But what if after the sale there's no follow up on promises? What if delivery times slip repeatedly and no one bothers to tell your customers?

Learn why it's important to have someone designated to follow up. 

 

Who is the Customer Experience Manager for Your Customers? 


Recently I had an experience that made me wonder who was in charge of the customers' experience at an establishment.


See if this experience has relevance to your organization.

 

My Article About Bali Orphanage Won!

   

In my last ezine, I shared that my article about my experience at a Bali girls' orphanage was in a contest and if it won the girls would get the prize. Thanks to many readers voting, the piece won! I'm excited that the orphanage now has $700 which will help pay the tuition for many of the 70 girls to go to school. If you voted for the piece, thank you!  

 

 

Spring SE Asia Tour


In late April and early May I'm returning to SE Asia to speak and visit several orphanages supported by my friends' foundation,

Together We Can Change the World (TWCCTW). In addition to speaking for clients, 7 other speakers and I will be presenting at fund-raising events with proceeds going to the orphanages supported by TWCCTW.

If you'd like me to work with you or your colleagues while I'm in Cambodia, Malaysia, Singapore and anywhere nearby, please let me know ASAP as I'll be making my travel arrangements soon. I'd  love to work with you!

 

Webinar Recording Available


If you missed the live session, I invite you to watch the recording of my webinar, "Effectively Growing Your Key Talent: Are You Sunlight and Water or Just Manure?"

 

Listen to Radio Interview


Listen to my interview on the World Positive Thinkers Club radio show. I was asked to discuss what individuals and companies can do to increase effectiveness on the job.

 

Let's Connect on LinkedIn


If you're a member of LinkedIn, let's connect there. Please just send me an invitation with a reminder of how we know each other, or just "ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an invitation.