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Get a Deal if I'm Near You!
You can save money by piggybacking with my other clients. If you want
to explore what I could do to help your people be more effective,
contact me ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
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Remarkable Customer Service ... and Disservice: Case
Studies and Discussions to Increase Your Customers' Delight
This book is full of examples
of superior customer service ... and below par service. Following each
example are questions to ask your team to prompt discussions of what
went right -- or wrong. Then you can decide how to use the lessons to
improve your customers' delight.
More info
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Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff
Many executives think that only HR needs to think about
how to grow their internal leadership. By offloading all the thinking
about this they are sure to stunt their company's growth. This book
helps you examine what you should be considering when looking at
helping your people grow to take on more responsibilities.
More info
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Give Me a Call!
I'm always
happy to brainstorm with you.
408/998-7977
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What Needs More Rigor in Your Life?
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Do You Keep Your Customers in the Loop?
Your
staff could be the nicest, most caring reps on the planet. They could be
the kind of folks everyone loves to work with. They are good listeners
and respond to your customers questions quickly and accurately.
But what if after the sale there's no follow up on promises? What if
delivery times slip repeatedly and no one bothers to tell your customers?
Learn why it's important to have someone designated to follow up.
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Who is the Customer Experience Manager
for Your Customers?
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My Article About Bali Orphanage Won!
In my last
ezine, I shared that my article about my experience at a Bali girls'
orphanage was in a contest and if it won the girls would get the prize.
Thanks to many readers voting, the piece won! I'm excited that the
orphanage now has $700 which will help pay the tuition for many of the 70
girls to go to school. If you voted for the piece, thank you!
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Spring SE Asia Tour
In late April and early May I'm returning to SE Asia to speak and visit
several orphanages supported by my friends' foundation,
Together We Can Change the World (TWCCTW). In addition to
speaking for clients, 7 other speakers and I will be presenting at
fund-raising events with proceeds going to the orphanages supported by
TWCCTW.
If you'd like me to work with you or your colleagues while I'm in
Cambodia, Malaysia, Singapore and anywhere nearby, please let me know
ASAP as I'll be making my travel arrangements soon. I'd love to
work with you!
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Webinar Recording Available
If you missed the live session, I invite you to watch the recording of my webinar,
"Effectively Growing Your Key Talent: Are You Sunlight and Water or
Just Manure?"
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Listen to Radio Interview
Listen to my interview on the World Positive
Thinkers Club radio show. I was asked to discuss what individuals and
companies can do to increase effectiveness on the job.
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Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Please just send me
an invitation with a reminder of how we know each other, or just
"ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an invitation.
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