Get a Deal if I'm Near You!
You can save money by piggybacking with my other clients. If you want
to explore what I could do to help your people be more effective,
contact me ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
Johannesburg, So Africa
Customer Service ... and Disservice
Get your copy (hard copy or eBook) of
Remarkable Customer Service ... and Disservice: Case Studies and
Discussions to Increase Your Customers' Delight today!
copy (hard copy or eBook) of Grow
Your Key Talent: Thought-Provoking Essays for Business Owners, Executives
and Managers on Developing Star Staff today!
happy to brainstorm with you.
This week I leave on a 6-week around-the-world speaking tour. I'm excited
to also fit in an African safari, visits with friends and colleagues, and
playing with kids at orphanages in SE Asia that I support. If I can be of
service to you or your colleagues when I'm in the area, please let me
Don't Focus on Reaching Your Goals
Traditional advice is to set stretch goals, a tad beyond what you believe
you can achieve, then celebrate when you've achieved them.
I have a different perspective. Curious what it is? Read more.
The Obliviousness Epidemic
Since you were a tyke, you've oft heard the adage, "Honesty is the
then your best friend got mad after you told her the boy she had a
crush on told you he didn't like her.
lost your first boyfriend after you told him he had bad breath.
ended up in the principal's office after telling your chemistry
teacher he didn't explain the experiment well, thus your blowing up
were shunned at work when you told your coworker she'd never get
promoted since she kept messing up in her job.
got fired because you told your boss his idea of not answering the
phones so everyone could get more done would lose customers.
So, is honesty
really the best policy? Read how to use the
Honesty Continuum to decide how and how much to share.
Don't Irritate Your Customers
Wouldn't it be great if every customer was ecstatically happy with you
all the time? Imagine how easy your job would be -- you'd merrily go
about your business serving additional customers, selling more, and
creating win/win solutions.
Unfortunately, that scenario can only be seen in fairy tales. We who live
in the real world have unhappy customers. Hopefully, this is a rarity,
not commonplace. No one relishes dissatisfied customers.
When a customer is upset, it distresses us. Not only does it take time to
calm her, but we have to then fix the problem and get back in her good
graces. Plus, she's going to be more reticent to buy other items from us.
How can a savvy sales professional avoid having upset customers? Some of
the causes of customers' discontent are beyond your control, yet some
upsets are caused by your behavior.
Read my ideas on what
you can do to prevent their getting irritated at you.
What's Your Annoying Communication
After a day in Cambodia, my American travel companions and I found ourselves
modifying our language when speaking to those with limited English
skills. We'd traveled abroad enough to know to speak slowly, enunciate
every syllable, avoid contractions, use simple words and basic sentence
structure. But in our quest for clear communication, we soon matched the
syntax of the local shopkeepers we encountered.
Find out how this led
to an epiphany about annoying communication habits.
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Just send me an
invitation with a reminder of how we know each other, or just "ezine
reader" and I'll accept the invitation. Just click here to go to
my profile and send me an invitation.