|Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant
Developing your key talent for
Grow Your Key Talent blog
a Deal if I'm Working Near You!
can save money by piggybacking with my other clients. If you want to
explore what I could do to help your people be more effective, contact
me ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
July 15-22 Orlando
Aug. 12-13 Silicon
11 San Francisco
18 Shelton, CT
May 14 Denver
in New Magazine
My fabulous graphic artist Kimb
Mason has produced a new magazine, "Today's Professional Speaker" to
showcase her many speaker clients. This inaugural issue features
articles for newer speakers. She asked me to contribute my article,
"Thriving In Today's Business Climate."
your free copy
to the Global Speakers Federation Board!
I am honored to be
recently appointed to the Global Speakers Federation (GSF) Leadership
as representing the National Speakers Association.
The GSF is a global
organization for independent speaking organizations to collectively
serve the interests of their individual members while advancing the
professional speaking community worldwide.
|Remarkable Customer Service ...
and Disservice: Case Studies and Discussions to Increase Your
book is full of examples of superior customer service ... and below par
service. Following each example are questions to ask your team to
prompt discussions of what went right -- or wrong. Then you can decide
how to use the lessons to improve your customers' delight.
|Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff
executives think that only HR needs to think about how to grow their
internal leadership. By offloading all the thinking about this they are
sure to stunt their company's growth. This book helps you examine what
you should be considering when looking at helping your people grow to
take on more responsibilities.
Me a Call!
I'm always happy to brainstorm with you.
Your Free $650 personal 360 Report for Leaders
thrilled to offer qualifying clients a free 360 report and consultation
(combined value of $650) for a leader in their organization.
For a limited time and for the first 10 qualified clients, I'm offering
this valuable assessment absolutely free. Your "fee" is to take a brief
online survey of your impressions of the instrument.
Makes Gayle's Bakery Always Have a Line of Happy Customers?
I've been patronizing Gayle's Bakery and Rosticceria in Capitola, CA for decades. I
make a point of stopping whenever I am nearby. Yesterday, I made a
special trip 10 miles out of my way to take an out-of-town friend
to have a Gayle's experience.
out what Gayle's does that makes people return
You Allow Obtuse, Stubborn Staff to Wreck Havoc?
Obtuse people are wrecking
havoc in your organization. They may be costing you customers and/or
valuable employees. Their insistence on their way being the only right
way is not only off-putting, it's infuriating to those who have to work
They've gotten away with it for so
long because they may be the one with the most knowledge in an area,
they've intimidated their boss, they've threatened a grievance or law
suit if disciplined, or they are related to someone at the top.
Read how to deal with
the Webinar Recording
If you missed my live webinar
for Citrix called "Effectively Growing Your Key Sales and Service
Talent: Are You Sunlight and Water or Just Manure?" you can watch the recording for free.
Is It Bad News That the Economy is Picking Up?
an Associated Press article reported how more people quit their jobs in
the last three months than were laid off. This
is great news for the economy as it means people are confident about
getting a new job - or they've already secured a new job.
how could this be bad news?
not bad news for the individuals, nor for their
it could be bad news for your organization.
Read what this means
Have the Best Job in the World"
This was not what I expected to
hear from the clean-cut, college-aged young man sitting in the parking
Read why he thought
his job was the best
You in Love With Your Slides?
Recently, I and 20 other
speakers presented 10-minute talks at an event.
The night before, my colleagues and I met for dinner and the
conversation turned to our presentations. Two friends were working out
how they would manage to hook up their computers to show their slides
since there was no time in between speakers.
Learn why they would
have been better off without their slides
One of a trainer's biggest
challenges is to ensure trainees actually integrate the new skills into
their daily practices.
how this simple technique could dramatically increase your ROI
If the trainer and the learner are in the same department, it's easier,
as the instructor can watch the learner perform the new skills and can
check on him/her regularly, providing kudos for utilizing new skills or
coaching when needed.
However, when the provider is not housed in the same organization it
can be difficult to ensure the new skills are being used. It has been a
decades-long challenge for me, as an external consultant, to create
that ensure learners actually integrate new skills.
Dates for the "Get It Done Program"
This program's attendees continue to have tremendous breakthroughs in
for providing such a rich and memorable Get It Done Program weekend
intensive. I appreciate the wealth of realistic, focused, do-able,
step-by-step ideas. AND I'm already starting to
a fabulous group of participants you attract. There was so much
knowledge, resourcefulness and fabulous energy in that
room! I found myself more open and receptive to feedback and ideas than
I have ever been at this kind of intensive event. Perhaps because you
set the tone for respectful and creative input. Perhaps because it felt
safe. Perhaps because your questions are so brilliant and right on. You
never lost sight of who I am as a person.
wholeheartedly recommend this powerful program for anyone who wants to
break free of that stuck place and Get It Done." -Elayne
Savage, PhD, Relationship and Workplace Coach and Author of Don't
Take It Personally! The Art of Dealing with Rejection
The 6-month "Get It Done
Program" is designed to help independent professionals get clarity on
ideas that will move their businesses forward fast. We clarify their
strategies, and create a
viable action plan. We meet as a small group (generally 6
people) for two days and help them suss out their ideas. There is no
lecture, except explaining whatever info they need in context of their
Attendees get the 2-day small group kickoff, 1-on-1 monthly coaching
with me to help them move forward and a monthly group
July 21-22 Orlando, FL (immediately following the NSA convention)
Aug 21-22 Silicon Valley (near
the San Jose airport)
Read more on this