Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant
Developing your key talent for strategic growth
408/998-7977
Rebecca@RebeccaMorgan.com
www.RebeccaMorgan.com
Grow Your Key Talentblog
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Get a 29% Discount!
You benefit from our 29th anniversary! Morgan Seminar Group began
in Jan. 1980, so we're celebrating! We're offering a 29% discount
on our regular speaking, training and consulting for any
engagement in the US signed (and deposit received) by 2/28/09.
The program can be delivered any time in '09.
Call today to explore how we can help you.
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Get a Deal if I'm
Working Near You!
You can save money
by piggybacking with my other clients. If you want to explore
what I could do to help your people be more effective, contact me
ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift
your clients with a presentation for their teams.
Jan 8-17 Dubai
March 8-13 Dubai
(hold)
April 4 New Orleans
April 18 Vancouver
May 1 Batam, Indonesia (hold)
May 4-8 Singapore
May 11-15 Malaysia
June 5-6 Peoria, IL
(hold)
June 12-13 Tulsa, OK
June 14-16 Wichita
July 18-21 Phoenix
Aug. 31-Sept. 4 Malaysia
(hold)
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Professional
Selling
Could your sales force use new or refined skills to close more
sales? Professional Selling:
Practical Secrets for Successful Sales has been used as
the corporate sales guide for many companies.
Discover more info on live presentations or
the book.
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Give Us a
Call!
We're always happy to brainstorm with you.
408/998-7977
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Bike Shop Spins
Customer Loyalty
Do you have a favorite local business that keeps wowing you with
their service? I do. The guys at Willow Glen Bicycles in San Jose
keep knocking my socks off with their service!
Dick and his crew are the kindest, most generous and
knowledgeable bike staff around. I've watched them take care of
the most proficient cyclist with thousand-dollar bikes to kids on
Schwinns. When I wheel in my 30+ year-old 10 speed, they never
laugh or make me feel like an old lady riding an antique. I've
been to other local bike shops, including the previous owners at
this location, and never been treated so well.
Read what else makes Dick's crew
stand out.
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Management
Makes Right Decision
A series of debacles makes lunch with a friend a
less-than-wonderful experience. Read what happened and
decide if you think the manager did the right
thing.
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Customs Officers
Should Learn the Custom of Respect
Their job is to prevent any contraband from
entering the US. But did these Customs officials have to be so
darned surly in the process?
Some enforcement officers believe that they need to be human pit
bulls and project an air that would have scofflaws cower. I beg
to differ. I think one can be imposing while being respectful.
These officials are the first impression many foreigners have of
Americans on US turf. So why allow belittling behavior?
Read examples from two
Customs officers at Los Angeles International Airport on two
occasions, a few months apart.
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How to Keep Developing
Your Key Talent Even When Budgets Are Slashed
Stellar employees highly value enhancing their skills. Studies
show that professional development is a key factor in attracting
and retaining top talent. So what do you do if your professional
development budget is slashed? You get creative. And we'll
help.
We've found a trend among out clients that most want their staff
to have regular learning experiences but also want them to be
away from their jobs for shorter time frames. Also they don't
like having to spend money on travel, even if the seminar or
conference is relatively local.
Enter a development tool that many have yet to try -
teleseminars! These are seminars over the phone. Teleseminars are
the most cost- and time-effective way to provide professional
development. In about an hour you can learn new ideas and create
a development plan to increase your productivity and
effectiveness.
These are different than webinars because you don't have to be
near your computer, just any phone. Enjoy learning at desk or
away from your desk through the ease of a teleseminar. You can
take our teleseminars at work, at home, in an airport, hotel room
- wherever you and your phone are. They have the same audio
components as a webinar but without the tech problems many
webinars entail. You still receive visuals in advance --
PowerPoint slides and/or handouts -- just print them and take
them wherever you'll be for the call.
And talk about time and cost effective -- in under an hour, a
teleseminar can focus on a key topic and include lots of
participant interaction. So you aren't just listening to a
lecture - you are sharing your experiences and deepening your
thinking and understanding on a topic. You hear what others have
to say about the topic that will help expand your perspective and
options. And you walk away with an action plan to implement the
ideas at work.
All this for a fraction of what it costs for in-person
registration fees, travel expenses and lost productivity.
Come attend one of our monthly teleseminars. I've been conducting
teleseminars for 15 years and have been called "one of the best
teleseminar instructors in the world." (Thanks mom!)
We're offering a special to entice you to experience our January
21 session -- 50% off for the first 5 registrants. (Details here.)
January 21 teleseminar:
"Assessing Your Customer Service Skills and Attitudes"
February 18 teleseminar:
"How To Not Take Others' Comments Personally"
While these teleseminars are designed for front-line customer
service providers, managers are welcome to attend.
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Impressions
from Dubai
I'll be delivering a 4-day Customer
Complaint Management seminar in Dubai this month. Since I haven't
been to the Middle East before, I'll be posting my impressions on
my GrowYourKeyTalent.com blog.
I've arranged for my class to have a private tour of the Burj Al
Arab - the only 7-star hotel in the world.
I'll also be visiting some of the markets and those usually
yield many lessons on customer service, sales, and
communication.
Tune in for what we learn.
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