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Fall 2014

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant


Developing your key talent for strategic growth

408/998-7977
Rebecca@RebeccaMorgan.com
www.RebeccaMorgan.com
Grow Your Key Talent blog

 

Get a Deal if I'm Near You!

 

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.


* Dec. 29-Jan. 6 Phuket, Thailand
* Jan. 7-11 Bangkok
* Jan. 12-14 Vientiane, Laos
* Jan. 15-16 Nong Khai, Laos
* March 9-20 Speak on Caribbean cruise
* May 4-6 Austin, TX
* May 8-10 Lubbock, TX
* May 24-June 4 Singapore, Cambodia, Thailand
* June 8-9 Kuala Lumpur, Malaysia
* July 18-21 Washington, DC 

 

Remarkable Customer Service ... and Disservice


Calming Upset Customers

Get your copy (hard copy or eBook) of Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight today!

 

More info

 

Grow Your Key Talent


Calming Upset Customers

Get your copy (hard copy or eBook) of Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff today! 

 

Give Me a Call!

 

I'm always happy to brainstorm with you.

 

408/998-7977

What's Your Perfect World?

My friend professional speaker and author Scott Friedman has a mantra for working with others. As he explores how they will work together, he asks, "What does your perfect world look like for our working together?"

Discover how you could incorporate Scott's philosophy to create special relationship with others.

 

Are You Unknowingly Insulting Others?

For 3 months I've interacted daily with my remodeling contractor. He's a sweet, thoughtful man who goes out of his way to make sure I'm feeling good about his work.

He recently shared with me that a new woman client refused to give him a key or use a lock box at her house - she had to be home whenever he entered. This makes it difficult to get his work done. When he asked about other options, she said, "I want to be home when you're here. I have daughters and I don't want anything to happen to them."

 

Ways to Further Infuriate an Upset Customer

I'm remodeling my kitchen and selected the granite fabricators based on my neighbors' reports on their great customer service. I found that to be true all along the way - until the end.

 

Holiday Gift Idea

Need a gift idea for someone who doesn't need another tangible item and likes to help others? Sponsor a well in their honor for villagers in Cambodia. For only $300 we can build a well that will provide fresh water for up to 20 families, thus allowing them better hygiene, health and prosperity. They can grow vegetables to supplement their diet and trade with neighbors.

The well will have a plaque saying what you'd like, such as "In honor or ..." or "In memory of..." if you want a living memorial to someone special. You can choose the plaque's wording. We'll send you photos once the well is built for you to share with the donors or honoree.

If your parents or siblings have all they need, why not donate something in their name that will make a huge difference? Several relatives can go in together. It would be a wonderful gift to anyone who's lost a loved one, in the loved one's memory.

I'm on the board of Together We Can Change the World which arranges for these wells to be built in Cambodia. Our focus is funding projects that make a difference in the health, education and future of women and children in SE Asia. More info or email me.

Or if you'd rather donate to our general fund, we'll ensure it goes to worthy projects. Click the donate button on www.twcctw.org.

 

Are You Giving Lip Service to Great Service at Customer Events?

Customers look at where you're being congruent with what you say and what you do. When you say you believe the customer comes first yet act differently, the disconnect can be jolting.

 

When people are faced with conflicting information, they choose to believe the one that matches their view of the world. So if your inconsistencies are rare, people will continue to believe you are customer focused. But the more instances of inconsistencies, they will believe the opposite.

Recently, I attended a conference for 1500 Bed and Breakfast owners. The conference organizer is known in the industry for his focus on creating memorable guest experiences.

Yet, over and over again I noticed practices that weren't congruent with the concept of guest comfort and regard.

See if any of the specifics I saw might apply to your situations.

 

Why Do We Put Up with Bad Service?

Many of us denounce bad service and announce we will not frequent businesses that have such service. Yet we sometimes do.

 

 

A Personal Note


I'm off again to SE Asia with my Together We Can Change the World (TWCCTW) group to visit our projects and work with business leaders. It's rewarding to see up close what a little help can do for people.

If you have contacts in SE Asia who you think would benefit from our helping them be more effective leaders and managers, please connect me ASAP. Or if you'd like to donate to TWCCTW to help women and children rise out of poverty through education, please contact me.

 

Let's Connect on LinkedIn


If you're a member of LinkedIn, let's connect there. Just send me an invitation with a reminder of how we know each other, or just "ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an invitation.