Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies
together for a presentation. Or gift your clients with a presentation
for their teams.
* Dec. 29-Jan. 6 Phuket, Thailand
* Jan. 7-11 Bangkok
* Jan. 12-14 Vientiane, Laos
* Jan. 15-16 Nong Khai, Laos
* March 9-20 Speak on Caribbean cruise
* May 4-6 Austin, TX
* May 8-10 Lubbock, TX
* May 24-June 4 Singapore, Cambodia, Thailand
* June 8-9 Kuala Lumpur, Malaysia
* July 18-21 Washington, DC
Customer Service ... and Disservice
Get your copy (hard copy or eBook) of Remarkable
Customer Service ... and Disservice: Case Studies and Discussions to
Increase Your Customers' Delight today!
your copy (hard copy or eBook) of
Grow Your Key Talent: Thought-Provoking Essays for Business Owners,
Executives and Managers on Developing Star Staff
happy to brainstorm with you.
Are You Unknowingly Insulting Others?
3 months I've interacted daily with my remodeling contractor. He's a
sweet, thoughtful man who goes out of his way to make sure I'm feeling
good about his work.
recently shared with me that a new woman client refused to give him a key
or use a lock box at her house - she had to be home whenever he entered.
This makes it difficult to get his work done. When he asked about other
options, she said, "I want to be home when you're here. I have
daughters and I don't want anything to happen to them."
Ways to Further Infuriate an Upset
remodeling my kitchen and selected the granite fabricators based on my
neighbors' reports on their great customer service. I found that to be
true all along the way - until the end.
a gift idea for someone who doesn't need another tangible item and likes
to help others? Sponsor a well in their honor for villagers in Cambodia.
For only $300 we can build a well that will provide fresh water for up to
20 families, thus allowing them better hygiene, health and prosperity.
They can grow vegetables to supplement their diet and trade with
The well will have a plaque saying what you'd like, such as "In
honor or ..." or "In memory of..." if you want a living
memorial to someone special. You can choose the plaque's wording. We'll
send you photos once the well is built for you to share with the donors
If your parents or siblings have all they need, why not donate something
in their name that will make a huge difference? Several relatives can go
in together. It would be a wonderful gift to anyone who's lost a loved
one, in the loved one's memory.
I'm on the board of Together We Can Change the World which arranges for
these wells to be built in Cambodia. Our focus is funding projects that
make a difference in the health, education and future of women and
children in SE Asia. More info or email me.
Or if you'd rather donate to our general fund, we'll ensure it goes to
worthy projects. Click the donate button on www.twcctw.org.
Are You Giving Lip Service to Great
Service at Customer Events?
look at where you're being congruent with what you say and what you do.
When you say you believe the customer comes first yet act differently,
the disconnect can be jolting.
people are faced with conflicting information, they choose to believe the
one that matches their view of the world. So if your inconsistencies are
rare, people will continue to believe you are customer focused. But the
more instances of inconsistencies, they will believe the opposite.
I attended a conference for 1500 Bed and Breakfast owners. The conference
organizer is known in the industry for his focus on creating memorable
Why Do We Put Up with Bad Service?
of us denounce bad service and announce we will not frequent businesses
that have such service. Yet we sometimes do.
I'm off again to SE Asia with my Together We Can Change
the World (TWCCTW) group to visit our projects and work with
business leaders. It's rewarding to see up close what a little help can
do for people.
If you have contacts in SE Asia who you think would benefit from our
helping them be more effective leaders and managers, please connect me
ASAP. Or if you'd like to donate to TWCCTW to help women and children
rise out of poverty through education, please contact me.
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Just send me an
invitation with a reminder of how we know each other, or just "ezine
reader" and I'll accept the invitation. Just click here to go to
my profile and send me an invitation.